Dear Users,
Due to a technical issue with our third-party custodial service provider, some users are currently experiencing delays in deposit and withdrawal operations. We are working closely with the third-party team to investigate and resolve the issue as soon as possible.
The affected services are expected to return to normal within 2 hours. Please rest assured that your assets remain safe during this time. We sincerely apologize for any inconvenience caused.
Thank you for your patience. We will keep you informed of any updates regarding the service recovery. If you have any questions, please feel free to contact the AscendEX support team.
Thank you for your continued support!
AscendEX Team
May 16, 2025
